Suitcase Designs Terms of Service

1. Introduction

Welcome to Moonshot Endeavors Limited, doing business as Suitcase Designs (“Suitcase Designs,” “we,” “us,” or “our”). These Terms of Service (“Terms”) outline the terms governing your use of our website design services (“Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please refrain from using our Services.

2. Services

Suitcase Designs provides various website design services, which include:

  • Custom Website Design and Development: Tailored website design based on specific client needs, including consultation, design mockups, development, and final launch.

  • Customizable Website Design with Tailored Frameworks: Website creation using our proprietary frameworks, regularly redesigned to offer a fresh, customized look aligned with each client’s brand and content.

  • Annual Maintenance and Support: Year-round website support, including software updates, security monitoring, and content updates.

  • Domain Registration and Hosting: Domain registration and website hosting on SiteGround servers, ensuring reliability and security.

All websites are developed using WordPress.

3. Maintenance & Support

All websites designed by Suitcase Designs require an active maintenance plan to ensure security, performance, and ongoing support. Maintenance includes:

  • Domain registration and renewal (with privacy)

  • Hosting on SiteGround servers

  • Elementor Pro license access

  • Daily backups and regular updates

  • Security monitoring and speed optimization

  • Technical support and minor content updates

Subscription Packages: Maintenance is included as part of the monthly or annual subscription fee.

Lump Sum Packages: An active maintenance plan is mandatory for all Lump Sum Packages. Clients may choose to pay monthly or annually at the then-current rate. Maintenance renews automatically unless canceled in writing at least 30 days prior to renewal. Failure to maintain an active maintenance plan will result in immediate suspension of hosting, security, backups, and support services.

4. Pricing and Payment

A. Subscription Packages

  • Clients may choose a monthly subscription (12-month minimum) or an annual prepay subscription.

  • Subscriptions include maintenance and automatically renew at the then-current rates unless canceled in writing 30 days prior to renewal.

  • Early termination does not release payment obligations.

  • Payments are processed automatically through Stripe. Clients are responsible for maintaining valid payment methods. Failed payments not resolved within 7 days may result in suspension of services.

B. Lump Sum Packages

  • One-time upfront fee covers design and build.

  • An active maintenance plan is required and billed separately (monthly or annually).

  • The design/build fee and the first maintenance term (monthly or annual) must both be paid in full before work begins.

  • Maintenance is continuous and renews automatically at the then-current rate unless canceled in writing 30 days prior to renewal.

5. Revisions and Approval

Clients are entitled to two rounds of revisions for each website design, including two revision sync meetings. Additional sync meetings can be purchased if needed. Routine updates are included as part of the subscription, but new pages or total redesigns are subject to the full cost for Lump Sum Packages. Subscription packages include a yearly redesign opportunity. Final approval from the Client is required before the website is launched. Revisions after launch are limited to copy or photo updates; design revisions after launch are subject to the full price per page listed on our website. Clients must request revisions within 14 days of receiving the initial design. Failure to request revisions within this period may result in additional charges.

No-Show and Late Cancellation Fee: A $50 fee applies for no-shows or cancellations made within 24 hours of a scheduled meeting.

6. Client Responsibilities

Clients are responsible for providing all necessary materials (content, images, etc.) promptly and ensuring they comply with copyright laws. Existing websites will be migrated to our hosting. Delays or additional charges may result from non-compliance.

7. Intellectual Property

  • Ownership: Suitcase Designs retains ownership of all design elements created. These may be reused in other projects.
  • Client License: Clients receive a non-exclusive, non-transferable license to use the final design.
  • Showcase Rights: Suitcase Designs may showcase completed projects in its portfolio.
  • Stock Purchases: Clients are responsible for licensing any required stock images, fonts, or third-party software.

8. Confidentiality

Both parties agree to maintain confidentiality regarding any proprietary information shared. Suitcase Designs does not sell or disclose client information.

Data Protection

Both parties agree to comply with data protection regulations. Suitcase Designs will take reasonable measures to protect personal data against unauthorized access.

9. Termination

  • Either party may terminate the agreement if the other breaches a material term and fails to remedy it within 10 business days.
  • Refunds are not issued if the client terminates after work has commenced.
  • Subscriptions: May be canceled after the 12-month minimum. Hosting, domain, and support end immediately unless the client transitions to another plan.
    • Cancellation before the 12-month minimum term requires payment of the remaining balance for that term.
  • Lump Sum Packages: Lump Sum Packages require an active maintenance plan. If a client elects not to renew, hosting, updates, backups, and support will immediately end. Suitcase Designs will assist with migration upon written request. No refunds are issued for partially used terms.
    • Clients remain responsible for all outstanding fees through the end of any active maintenance term.

10. Disclaimer of Warranties

Suitcase Designs provides services “as is” and “as available” without warranties, including merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee uninterrupted, error-free service or specific results from SEO or third-party integrations.

11. Limitation of Liability

Suitcase Designs is not liable for indirect, incidental, or consequential damages related to the use of our Services. Our liability is limited to the total fees paid by the client.

12. Indemnification

Clients agree to indemnify Suitcase Designs and its affiliates against claims arising from their use of our Services or any breach of these Terms. This obligation survives termination of these Terms.

13. Dispute Resolution

  • Disputes will be resolved through good faith negotiations. If unresolved, binding arbitration in El Paso County, Colorado, will follow.
  • Arbitration will be individual; class actions are not permitted.

14. Governing Law

These Terms are governed by the laws of Colorado, without regard to conflict of laws principles.

15. Force Majeure

Suitcase Designs will not be liable for failure to fulfill its obligations if due to causes beyond reasonable control, including but not limited to natural disasters, war, or government restrictions.

16. Amendments

Suitcase Designs may amend these Terms at any time. Clients will be notified via email and website updates, and continued use of our Services indicates acceptance of any amendments. Maintenance plan rates and subscription fees are subject to change upon renewal, with at least 30 days’ prior notice.

17. Entire Agreement

These Terms represent the entire agreement, superseding prior agreements or representations.

18. Severability

If any provision is deemed unenforceable, the remaining terms will remain effective.

19. Waiver

Failure to enforce any right or provision does not constitute a waiver of that right or provision.

20. Security

Suitcase Designs will implement security measures to protect client data. Clients are responsible for keeping login credentials secure and must notify Suitcase Designs of unauthorized access immediately.

21. Third-Party Integrations

Suitcase Designs may integrate third-party services but is not liable for their performance.

Additional Clauses

Suitcase Designs does not guarantee specific outcomes from SEO or third-party integrations but will strive for the best results.

22. Contact Information

For questions or concerns, please contact us:

Moonshot Endeavors Limited DBA Suitcase Designs
Email: contact@suitcasedesigns.com

By using our Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Updated September 15, 2025